At Farm Bureau, we appreciate your continued confidence and thank you for being a valued member. As years evolve, so does technology. In order to provide you with the best customer experience, we are undergoing a complete upgrade to our internal systems.
You can expect an enhanced customer experience over the course of this transition and beyond. Our complete upgrade will take place over the next several years. You will first see changes to your membership now.
The most significant change to note is that your member number has changed. Your new membership number will be present on your next membership renewal letter and membership bill. If you are currently signed up for Electronic Funds Transfers (EFT), your payments will continue to automatically draw despite the change in your member number.
Please make note of these specific changes:
Frequently asked questions regarding systems transition
At Farm Bureau, we are working to move the Membership, Personal Auto, Home, Farm, and Commercial lines of business from one system to another. Memberships are moving to the new system first, followed by Personal Auto policies later this year. The Home, Farm, and Commercial lines of business will also be moved to the new system in the future. The new system will bring new and exciting features to help us better serve our clients, as well as inform you of other important changes you need to be aware of.
The transition will take place in multiple phases. Membership will be in the new system first. Any new Membership or Membership renewals received after May 30, 2017 will be in the new system. Personal Auto policies will begin transitioning to the new system later in 2017. Home, Farm, and Commercial lines of business are expected to be transitioned in the next couple of years. In the meantime, these policies will remain in the old system and this transition will be announced sometime in the future.
The first Membership renewal you receive after May 30, 2017 will include your new Membership number.
All members will receive their Membership renewal with a new Membership number before May 30, 2018. Members will be able to use the old and new member numbers for member benefits and Farm Bureau web accounts until May 30, 2018. At this time, all members will have received their new numbers and these will only be used.
A new format of the Membership number is required in the new system, in which, Farm Bureau will be using to support Memberships. This is not expected to be changing again anytime soon.
Membership billing has moved to a new system at Farm Bureau causing Memberships to be assigned new account numbers, new member numbers, and produce separate bills from other lines of business at Farm Bureau.
A $5 reinstatement fee is now required to reinstate a Membership which has been cancelled due to non-payment. This fee is now required to pay for the additional postage used to send past due notices, cancellation notices, and reinstatement mailings which are a result of these transactions.