IMPROVE YOUR EXPERIENCE
We appreciate your continued confidence in us. We are undergoing a complete system upgrade over the next several years to provide you with an enhanced customer experience.
As a valued policyholder, you will see changes to your Lake Estate® insurance policy and improved coverage.
WE ARE HERE TO HELP
To assist you with this transition, we have several convenient resources you can reference for more information:
- ONLINE: Browse this page and the FAQs below to find answers to common questions.
- YOUR AGENT: Stop in to your local agent's office or contact them via phone or email.
- CUSTOMER SERVICE: Our Customer Service staff is available Monday-Friday from 8 a.m. - 5 p.m. by calling (800) 535-2335 or via LiveChat below.
WHAT IT MEANS FOR YOU
If you currently have a due date of the 29th, 30th or 31st, the billing due date will be changed to the 28th
A renewal non-payment lapse notice will no longer be sent if your renewal invoice goes past due
New look and feel to both the policy and billing documents
New billing account number and policy number
An option for an enhanced billing experience with additional payment method options
If you pay bills online through your financial institution’s online bill pay service, you will need to update your Farm Bureau billing account number to avoid missed payments
If your payments are being made by your mortgage holder (lien bill) or through Electronic Funds Transfer (EFT)—your automatic payments will continue
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